FREQUENTLY ASKED QUESTIONS

What is the programme?

EMPOWER T2i is available to all patients who are aged 18 years or over and living with Type 2 diabetes using insulin as part of their treatment.

The course will help you to control your diabetes and reduce the risk of long-term health complications. The course includes two modules that must be completed.

You will take module one online and module two by video or at a local venue to you. Courses are run during the day, with evening and weekend courses also available.

You are very welcome to work through the content with a carer, family member or friend to support you.

Please contact us at [email protected] or call us on +1800 781 018 if you would like more information about the programme and options for joining.

The course will support you in learning about what you can eat, how to exercise differently and how medication can impact your diabetes.

You will work through the content at your own pace. You have 28 days to complete the course.

How does it work?

People diagnosed with Type 2 diabetes are able to attend an EMPOWER T2n course to receive support and advice on how to self-manage their diabetes and help avoid long-term health complications - it’s free, paid for by the NHS. We suggest you complete the course in 28 days.

The course will support you in learning about what you can eat, how to exercise differently and how medication can impact your diabetes.

You will work through the content at your own pace. You have 28 days to complete the course.

Why should I complete a course?

Completing a diabetes education course is an important part of learning how to self-manage your diabetes and help avoid long-term health complications.

People that complete an EMPOWER course reduce their blood sugar levels and improve their health.*

*Swift, Barker, Palin and Peck ‘Investigating the cost-effectiveness of structured diabetes education’, British Journal of Healthcare Management 2019.

How much does the course cost?

The EMPOWER T2i course is provided to you free of charge by Spirit Healthcare.

Do I need anything with me when I work through the course?

You will just need your laptop, mobile phone or tablet computer. It might also be useful to have a notepad and pen to hand in case you want to make any notes. We will send you some information before the course by email. This will include a Quality of Life questionnaire.

I have received an EMPOWER Quality of Life questionnaire, what is it?

It is a series of simple questions for you to answer so that we understand how you are feeling now about your diabetes.

I am unhappy with the service I received, what are my rights?

We welcome feedback from every person attending an EMPOWER T2n course. Whilst the feedback we receive is usually very positive, we recognise there are times when we don’t always get everything right. It is important we know when this happens so we can improve the service.

Please click here to find out more about our complaints procedure.

You can also talk to a member of the team, email [email protected] or call us 0800 852 7460 to let us know when we get something wrong.